Smart Outsourcing
Welcome to Response BPO, your destination for cutting-edge, data-driven outsourcing solutions. Located in the beautiful country of South Africa.
Using a combination of a highly skilled workforce and innovative technologies we deliver word class services in: Customer Service, Client Experience (CX) and Sales.
Customer Service Specialist
Create happy & loyal customers
We deliver customer service that creates happy and loyal customers. Fast response times, skilled agents and consistent training / development are the key ingredients for an outstanding customer service experience.
- 20+ Years BPO & CX Experience
- Quality Call Center Operation in South Africa
- AI and RPA technology to optimize cost and efficiency
- Experts customer service & customer experience (CX)
- Inbound, Outbound, Chat, Email
- Optimum 24/7/365 Support
AI Technology (RPA)
We offer the possibility of adding unique call centre automation software to your Customer Service.
Benefits
- Shorten agents call handling time
- Maximizes customer satisfaction
- Drives cost-effective results
How RPA works:
Benefits of a South African based BPO
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Native English
Renowned for its native-English speaking environment, the country boasts exceptional language proficiency, marked by clear, neutral accents. Elevate your customer interactions with our team, where linguistic precision meets a diverse cultural landscape. Partner with us and harness the power of fluent, articulate communication for your business success.
Emotional Intelligence
When it comes to EQ , South Africa has earned a place in the top 5 countries with the highest positive emotional experiences out of 122 countries, as reported in the Gallup 2022 Global Emotions Report.
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Up to 60% Lower Costs Per FTE
When considering the operational expenses of contact centers, it's important to take into account the monthly costs. In this regard, South Africa stands out for its cost-effectiveness when compared to major cities such as New York, Los Angeles, Las Vegas, and Dallas.
South Africa can offer savings of up to 60% to 70% on salaries and operational expenses when compared to these cities.
Higher CX Value
Companies outsourcing to South Africa have recorded at least 18% better CX quality, which translates to 4-5% higher customer retention each year, compared to competitor offshore markets.
Curious to Learn More?
Reach out today and experience our skills to optimizing your call center outsourcing strategy first hand. Click the button belown to reach out directly or to leave your information behind and we will reach out to you ASAP.
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